Centric Digital Government PforR - Program Appraisal Doc.
27/06/2024
June 27, 2024
June 30, 2028
US$ 549.58 Million ($29 Million Grant)
Loan | Grant
To improve people-centric service delivery, government effectiveness, and transparency and accountability through digitalization.
The Program targets entry points that are crucial for advancing governance reform, with a particular focus on enhancing government digitalization in two critical sectors—education and health—. This transformation aims to improve how the government interacts with its citizens, including non-Jordanians such as refugees. Key initiatives include promoting digital identification and e-services, advancing the digitalization of health services, and fostering the professionalization of the civil service through digital skills development. Additionally, the Program supports the digitalization of secondary education student assessments, the availability of e-information, and interactive statistical data
Improved Service Delivery Through Digitalization (Support the expansion of trusted and inclusive access to people-centric digitalized services; increase the inclusive adoption of people-centric digital public infrastructure (DPI); and enhance medical record management to improve the efficiency and quality of healthcare services)
Enhanced Government Effectiveness through Digitalization (Support the professionalization of the civil service through digital skills development; advance the digitalization of student assessments to improve educational outcomes; and improve health information exchange to ensure more efficient and effective healthcare delivery).
Transparency and accountability through digitalization (Enhance e-information accessibility; broaden access to interactive statistical data for more informed decision-making; and strengthen the quality of health data to ensure transparency and accountability in healthcare services).
The Program is expected to contribute to significant governance reforms, emphasizing cross-sectoral support that is foundational to digital transformation.
Within these cross-cutting RAs, the Program prioritizes digital transformation in two critical sectors—education and health—both of which are central to the government's digital transformation and development agenda. The focus in education is on digitalizing the Tawjihi exams, while in the health sector, the Program supports early digital transformation efforts to enhance access to and quality of health services, ultimately driving greater efficiency in public health spending.
The Program has performed well and already achieved 17 percent of the value of targeted results.
Enactment of the statistics law, amendments to the Access to Information Law and the enactment of the new civil service reform governance framework.
Operationalization of the Electronic Medical Record (EMR) system to 55 percent of health facility sites (from a baseline of 37 percent and against a target of 100 percent by Program closure).
69 percent of recruitments in the civil service has been competitive (against a baseline of 0 percent and towards a target of 72 percent by Program closure).
Thus, Jordan has made tangible progress under the Program Development Objectives (PDOs), with notable achievements already realized. One PDO indicator on e-participation has been met, alongside four intermediate results indicators:
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